Frequently Asked Questions

Q1: I'm an already registered attendee for AusRAIL 2020, what happens with my registration?

Your existing conference registration ticket will automatically be carried over to AusRAIL Live and On Demand, so you are all set to take advantage of our new format.

To thank you for supporting us, you will also be able to invite one additional colleague to join you at AusRAIL Live and On Demand at no extra cost. Alternatively, you can opt for a refund of the difference between the virtual and regular registration rates.

Live and On Demand REGISTRATION Rate (AUD) GST Total
ARA Members $600.00 $60.00 $660.00
ARA Members – Young Rail Professionals* $400.00 $40.00 $440.00
Standard $1100.00 $110.00 $1,210.00
* Applicable to those aged 35 years or younger on 1 December 2020

Your registration provides you with unlimited access to the AusRAIL Live and On Demand event platform. This will be our all-in-one venue to access:

  • 60+ presentations, panel sessions and the AusRAIL Young Professionals Pitching Competition – live and on-demand for 3 months
  • 80+ expert speakers
  • Our online exhibition space, including technical information and demos
  • a searchable product / solutions directory
  • all approved papers, abstracts and technical content (available for download)

To find out more, please contact our Customer Service Team at

Q2: I am a sponsor/exhibitor, what happens next?

Our number one priority is to deliver you an outstanding online experience, with more opportunities for networking, brand visibility and lead generation than ever before.  Over the coming days, your dedicated Sponsorship Manager will reach out to discuss next steps and opportunities. Should you have questions, please contact Deborah Bocock at or call +61 2 9080 4348

Q3: I am a speaker on the agenda, what happens next?

We will contact you soon to discuss your participation in AusRAIL Live and On Demand.  Should you have questions, please contact Tina Karas at

Q4: How will the presentations be delivered in a virtual format?

All speaker presentations will be accessible from your desktop or mobile device with a mix of live and pre-recorded sessions. Attendees will be able to see the video of the speaker, along with their slide deck as they are presenting. Presentations will be available to view on-demand after the event, allowing you to view presentations at your own convenience.

Speakers will be available for live Q&A sessions as part of the agenda, so you can chat, ask questions and participate in polls.

Q5: Are there new event dates?

AusRAIL Live and On Demand will now take place over 3 days, from 1-3 December.

You will be able to join the AusRAIL Live and On Demand online community four weeks before the event kicks off, to start your networking early. Delegates will have continued access to the platform for three months after the event, with ARA members receiving six months of access. This means you can catch up on content and revisit the event highlights any time you like once the event has ended.

Q6: What time zone will AusRAIL Live and On Demand be in?

The program will follow Australian Eastern Standard times (AEST)/ UTC + 10:00. Your time zone and location will be displayed as part of your profile to make it easier to schedule meetings at a time that works for you.

Q7: How will the online exhibition look?

The online exhibition will continue to showcase the latest innovation, technology and advances in rail products and services from across the globe.

Designed to provide a simple way for you to connect with relevant vendors and suppliers, our exhibition will be open from early November and accessible alongside the agenda presentations.

Delegates can meet exhibitors and view live product demos within their virtual exhibition booths. Exhibitors will have expert team members on hand to provide additional information and answer any questions you may have.

Q8: Will I still be able to communicate with attendees, speakers and exhibitors?

Yes. You will be able to see who is attending AusRAIL Live and On Demand and identify people with areas of interest or expertise that are relevant to you. Send a private message to those you want to connect with or set a time for a 1:1 video meeting on the virtual platform.

Q9: I am already registered. How do I redeem my one free colleague pass?

If you are already registered, our Customer Service Team will contact you to make arrangements. You should hear from them soon.

Q10: Are you still offering discounts for group bookings?

Yes. For more details, simply contact our Customer Service Team at

Q11: I already booked flights / hotel accommodations, can these be refunded?

Please contact your airline and accommodation provider for more information.

Still have questions?

Please contact us at

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